Advantage Motor Plan

Mechanical Breakdown Insurance

 
 
   
 
 

POLICYHOLDER FEEDBACK

 
Dear Policyholder,

We continually strive to provide the best claim service available. As your opinion is important to us, we would appreciate your feedback by completing this brief questionnaire to help us determine if we are meeting your service expectations. This will only take a few minutes of your time. Your response will be kept strictly confidential and will be used only for the purpose of improving policyholder satisfaction.

Sincerely.

Claims Department
Advantage Motor Protector
 

Claim Satisfaction Questionnaire

 
Based on your experience on your particular claim, please rate your overall level of satisfaction on a scale of 1 to 5 where 1 is the
lowest level of satisfaction and 5 the highest level of satisfaction.
 
* Required information
Very dissatisfied  
Satisfied
 
Very satisfied
 
1 2
3
4 5
* Ease in contacting the Claims Department?
* Did the claims Administrator speak to you in a polite manner?
* Was the claims process adequately explained to you?
* Were your questions answered in an easily understood manner?
* Were you satisfied with the time taken to process your claim?
* Your rating on the fairness of the claim settlement?
* Overall, how would you rate your claim experience?

Any suggestions on how we can improve our service?
* Please provide us with your policy number:
 
 
Thank you for completing the questionnaire
 
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Advantage Motor Protector (Pty) Ltd is an authorised financial services provider. FSP No: 45942
Underwritten by Lombard